Chic Gems, etc.
312.602.2561
info@chicgemsetc.com
Orders placed Monday through Friday are processed and shipped within 2-3 days assuming the item is in stock. Orders placed on Saturday and Sunday will be processed and shipped the following week. Orders are not processed on major holidays.
We accept VISA, MasterCard, Discover and American Express. Please make sure to enter your exact billing information: first and last names, middle initial, billing address, credit card number and expiration date. All American Express users must insert the 4-digit code on the front of your credit card; your order will not be processed without it.
All Illinois residents are required to pay 10.25% sales tax on all Chic Gems, etc. purchases.
USPS Priority Mail is our standard service. For faster shipping, you can chose UPS 2nd Day Air.
For International orders, please email us at
info@chicgemsetc.com for rates, or call: 312.602.2561.
To request a refund or exchange, please email us at
info@chicgemsetc.com.
In your email, include your contact information, the item you purchased and a brief description of the reason for your return/exchange.
Once we have processed your request we will issue you a Return Merchandise Authorization number (RMA number) and instructions where to ship the merchandise.
Merchandise will not be accepted without a Return Merchandise Authorization number (RMA number).
All items must be returned in new, unused condition within 10 days of the delivery date for a credit card refund or Chic Gems, etc. exchange. When returning or exchanging items, please include the original packing slip, noting the product to be returned/exchanged and listing any items that should be sent in return. Unfortunately, we are unable to refund shipping and handling costs. Please contact us should you have further questions regarding returns or exchanges.
Our merchandise comes with a 90-day limited warranty. For complete warranty details, please
click here.
We want to make sending a gift as easy as possible. You may have your order wrapped in box with a ribbon. Please note what you would like wrapped in the "Gift Message" area during checkout. Also, feel free to include a personalized note to the gift's recipient in the same message area.
Chic Gems, etc. gift certificates & promotional codes are redeemed during the ordering process before checkout. Simply insert your code information in the box labeled "Coupon". Your gift certificate or discount will be factored into your final order upon checkout, and will be reflected in your order summary.
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shopping bag" link in the page header.
Chic Gems, etc. is committed to protecting the privacy of our customers. By shopping at ChicGemsetc.com, you supply us with various information about yourself, such as: a billing address, phone number, shipping address, credit card information and other contact information. This information will be used by Chic Gems, etc. only; we do not sell, license or give your information to anyone. We encourage you to sign-up for our mailing list. These letters provide you with advanced notice of sales, new merchandise, and other Chic Gems, etc.related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Your credit card is completely safe. Protecting your information is our highest priority. We use several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
By making a purchase on our web site, you are acknowledging that you have read and understand our Terms of Service. For complete terms of service, please
click here.
